OKR Examples for Banking/Finance Companies – Using OKRs in a non-Tech Based Company

OKRs (Objectives and Key Results) work exceedingly well in high tech companies where agility and teamwork are crucial. They also perform very well in other sectors. Read on for Examples of OKRs for a Banking or Finance company.

As you know OKRs were developed at Intel, and introduced in tech companies such as Google, Intuit, and LinkedIn where they enjoyed early success. Today, however, many companies in other sectors are using the OKR methodology to drive alignment, engagement, accountability, and to improve the execution of their strategic plans.

OKR Example – Banking or Finance Company

Different departments and different levels in an organization require different types of OKR goals based on a company’s unique circumstances and context. In this article, we will offer examples of company-wide goals cascading to the more senior levels.

Below is an example of an OKR as it might pertain to a banking or finance company today:

Corporate OKR:

  • Improve Our Customers Banking Experience

KEY RESULTS:

  1. Redesign the digital customer experience
  2. Enhance analytic capabilities to identify customer needs
  3. Recruit / retain talent to meet customer needs
  1. KEY RESULT – Goal Assigned to VP Information Technologies
  • OBJECTIVE – Redesign the digital customer experience

KEY RESULTS:

  1. Complete revamp of the website
  2. Develop metrics to measure customer engagement
  3. Keep customer churn at less than 5%
  1. KEY RESULT – Goal Assigned to VP Marketing
  • OBJECTIVE – Enhance analytic capabilities to identify customer needs

KEY RESULTS:

  1. Interview 20 private banking customers per month – identify unfulfilled needs
  2. Leverage customer insights to improve services
  3. Increase private banking customer retention to 98%
  1. KEY RESULT – Goal Assigned to VP Human Resources
  • OBJECTIVE – Recruit / retain talent to meet customer needs

KEY RESULTS:

  1. Recruit & hire new digitally aware talent
  2. Complete digital training for all current and new personnel
  3. Reduce turnover versus year ago by 10%

The above examples illustrate how the Key Results of a corporate goal would cascade to become the Objective at the department level, which in turn is supported by its Key Results. These Key Results would then cascade to become the Goals of team leaders and individual contributors.

Other OKR Examples in the Banking/Financial space may include:

  • Reduce Operating Costs
  • Meet new Regulatory or Compliance Specifications
  • Improve Security and Authentication Processes
  • Improve Business Processes

If you set goals for a Banking or Finance company, we hope these examples have helped to stimulate thought for your OKRs. For more detailed OKR examples, please reach out to us and we can help.

As you can see the OKR protocol can work in virtually any environment. In his New York Times bestseller, “Measure What Matters,” author John Doerr refers to OKRs as a “Swiss Army Knife.” The methodology works in all types of organizations, regardless of the company’s life-stage; start-up, scaling-up, or mature.

Key Takeaways for Setting Your Initial OKR Goals

Best practices tell us that your initial set of OKRs should be translated from your Mission, Vision, and Strategies. We recommend no more than three-to-five initial Objectives, each supported by one-to-three Key Results. You will remember that Objectives answer the question, “What” do we need to accomplish, and Key Results answers “How”.

We Want to:

    {Objective}

as measured by this set of KRs:

    {1. Key Result}
    {2. Key Result}
    {3. Key Result}

Once leadership has developed the initial OKRs, it’s necessary to communicate them broadly to the organization. We recommend an “all hands” meeting to communicate the why, as well as the what. Why are we implementing OKRs, why now, what significant business need will they address?

In addition to the examples below, Atiim provides guidance and support through professional and experienced Customer Success Managers who assist you in the development of your initial OKRs, staff training, and education.

Do you manage a company or teams for a Bank or Finance company (either as a CEO, a senior executive, a middle manager or even a front-line manager)? Do you set and track objectives? Does aligning employee performance to business goals matter, and are you responsible for driving results? If so, please check out a live demo of Atiim OKR Goals Management Software and we’d love to hear what you think about it. Thank you!


Image Credit: Unsplash

 

 

Add a comment:

Your email address will not be published. All fields are required.